Policies Coherence Strategy Ltd
Inner-Coherence
Terms and Conditions
Last Updated: 17 March 2025
Welcome to Inner Coherence, a brand of Coherence Strategy Ltd. These Terms and Conditions govern your use of our website www.inner-coherence.com and our services, including online coaching, webinars, digital courses, quizzes, downloadable reports, training materials, licensing, and bulk offers. By using our services, you agree to comply with and be bound by these terms.
1. About Us
Inner Coherence is operated by Coherence Strategy Ltd., a company registered in the UK, offering leadership coaching, training, and digital learning products for international customers in North America (NA) and Europe, the Middle East, and Africa (EMEA).
2. Services Provided
Our services include:
- Online coaching sessions (live and pre-recorded).
- Webinars, workshops, and other interactive learning sessions.
- Digital courses and self-paced training programs.
- Leadership quizzes with personalized reports.
- Downloadable reports, case studies, and training materials.
- Licensing for organizations to use and resell training and quiz materials.
- Bulk purchases of quizzes, reports, and courses.
3. Account Registration and Use
3.1 Eligibility
To access our services, you must be at least 18 years old. By using our services, you confirm that you meet this requirement.
3.2 Account Security
If you create an account, you are responsible for maintaining the security of your login credentials and for all activity that occurs under your account.
3.3 Prohibited Use
You may not:
- Share, resell, or redistribute any purchased content unless you have a licensing agreement.
- Copy, reproduce, or modify our materials for unauthorized commercial purposes.
- Use our services for unlawful, harmful, or misleading activities.
4. Payments and Refunds
4.1 Pricing & Payment
- Prices for all services and products are listed on our website and are subject to change.
- Payments must be made in full before accessing digital products, coaching, or courses.
- We accept payments via [Insert Payment Methods].
4.2 Refund Policy
- Coaching & Webinars: Refunds are available if cancellation is made at least 48 hours before the scheduled session.
- Digital Products (Courses, Reports, Quizzes): Due to the nature of digital products, we do not offer refunds on downloaded or accessed materials.
- Bulk & Licensing Purchases: Refunds are assessed on a case-by-case basis and may be subject to contract terms.
4.3 Usage Timeframes
Some purchases must be used within a specific timeframe:
- Live Coaching Sessions & Webinars: Must be scheduled and used within [X months] of purchase. Unused sessions beyond this period will expire and will not be refunded.
- Online Courses & Quizzes: Some digital products may have an access period (e.g., 12 months) after which access will automatically expire.
- Bulk Purchases & Licenses: Where applicable, usage rights and redemption periods will be outlined in the specific licensing agreement.
It is your responsibility to ensure you use purchased services within the stated timeframe, as extensions may not be granted unless explicitly stated in your purchase confirmation.
5. Intellectual Property Rights
All content, including but not limited to leadership reports, quizzes, training materials, and coaching methodologies, is copyrighted by Coherence Strategy Ltd. under UK law and protected internationally under the Berne Convention.
- Personal Use: You may use purchased content for personal learning but may not copy, share, or resell it.
- Licensing & Resale: Organizations must obtain explicit licensing rights before reselling any Inner Coherence training materials or quizzes or using training internally within organisations.
6. Liability & Disclaimers
6.1 No Guarantee of Results
We provide leadership insights, coaching, and training to support development, but we do not guarantee specific professional outcomes.
6.2 Service Interruptions
We strive to provide uninterrupted access to our services but do not guarantee that the website, courses, or coaching sessions will be error-free or continuously available.
6.3 Third-Party Links
Our website may contain links to third-party sites. We do not endorse or assume responsibility for the content, privacy policies, or practices of third-party websites.
7. Data Protection & Privacy
Your privacy is important to us. Our Privacy Policy (linked separately) explains how we collect, store, and process personal data in compliance with UK GDPR laws.
7.1 Sharing Information with Third-Party Services
To process payments, deliver e-services, and provide access to digital products, we may share limited personal data with trusted third-party providers, including:
- Payment processors (e.g., Stripe, PayPal) for secure transactions.
- Learning platforms & course hosts (e.g., Kajabi) to grant access to online courses and digital content.
- Email service providers for account-related and service-related communications.
- Cloud storage and security services for safeguarding account and purchase history.
We do not sell or share personal information with third parties for marketing purposes. Data shared with service providers is limited to the minimum necessary for the processing, fulfillment, and delivery of purchased services and products.
8. Termination of Services
We reserve the right to suspend or terminate access to any user who violates these terms, including but not limited to unauthorized use of our materials, fraudulent activities, or abuse of services.
9. Dispute Resolution
- UK Customers: Any disputes shall be governed by UK law and resolved in UK courts.
- International Customers (NA & EMEA): Disputes shall be resolved under the jurisdiction specified in separate agreements where applicable.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Coherence Strategy Ltd., Gordon Chambers, 90 Mitchell Lane, Glasgow
